Question 1

Not sure what to book? Where should I start?

Accepted Answer

If your main issue is pain, tightness or an injury, start with a remedial massage. If it's energy, digestion, hormones, skin, sleep or stress, start with a naturopathy consultation. If it's both, you can book a combined visit. Still unsure? Call or email and we'll point you in the right direction.

Question 2

Can I have naturopathy and massage in the same visit?

Accepted Answer

Yes, and lots of clients love doing it this way. Your naturopathy consult comes first, then you move straight into your massage. A combined first visit runs 120 minutes, and combined follow-ups run 90 minutes.

Question 3

Do you offer telehealth?

Accepted Answer

Yes, naturopathy consultations are available via telehealth anywhere in Australia. Massage and sauna are in clinic only.

Question 4

Do you offer evening and Saturday appointments?

Accepted Answer

Yes. We're open until 7pm on Tuesdays and Wednesdays and from 9am to 12pm on Saturdays. The sauna runs seven days, 8am to 8pm.

Question 5

What should I bring to my first naturopathy appointment?

Accepted Answer

Any recent blood tests or medical reports, a list of any medications, supplements and herbs you take (or just bring the bottles), and anything you've noticed about your symptoms. A rough idea of what you eat in a typical day is helpful too.

Question 6

Is naturopathy covered by my health fund?

Accepted Answer

Naturopathy rebates were removed in 2019 and have recently been brought back, but each fund decides whether to cover it. It's worth checking with your fund directly. Remedial massage is claimable on most extras policies, and we can claim on the spot with HICAPS.

Question 7

What's your cancellation policy?

Accepted Answer

You can change or cancel your appointment up to 24 hours before it starts. Anything you've paid can be refunded in full or kept as a credit on your account. Cancellations within 24 hours may incur a $50 late cancellation fee, and missed appointments may be charged the full appointment fee. Fees are applied at the practitioner's discretion, and I always take your circumstances into account. If something genuinely unavoidable comes up, please call me and we'll work something out. To help you avoid any fees, you'll get a reminder text two days before your appointment and a reminder email the day before, so there's plenty of time to make changes. Full details are in our booking terms.

Question 8

What qualifications does Alanna have?

Accepted Answer

Alanna holds a Bachelor of Health Science (Naturopathy), a Bachelor of Exercise and Sports Science, a Diploma of Remedial Massage and a Certificate III in Fitness. She's a member of ANTA (Australian Natural Therapists Association).

Question 9

Where are you located?

Accepted Answer

We're in Hamlyn Heights, Vic, 3215, with easy parking. You'll receive the full address and directions when you book.

Question 10

Is my information kept private?

Accepted Answer

Yes. Your health information is stored securely in our practice management system and is never shared without your consent, except where the law requires it. You can read more in our privacy policy.

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